This page is designed to answer the most common questions about ValueBIN.com. If you can't find an answer to your question here, please e-mail us at help@ValueBIN.com.

About our Merchandise

How can you charge so little for your products? What is the quality of the items available from your site? Are any of your products damaged? Do you have large or unlimited quantities of all of your merchandise? Do you ever run out of inventory before the item gets removed from your site?

About our Website

What type of payments do you accept? What are your shipping options? Is your site secure? Do you offer gift wrapping?

About our Policies

What is your return policy? What is your privacy policy? How do you handle mispriced merchandise?

• How can you charge so little for your products?
• We purchase remainder or "hurt" items. Hurt is a book industry term and does not mean the products are damaged but that they have been removed from store shelves to make room for more current releases. Because books cannot be returned to the publisher once they have been made available for retail sale, book sellers are willing to set their prices at or below what they originally paid. We purchase these items and simply pass the savings on to you.


 
• What is the quality of the items available from your site?
• All of the products on ValueBIN.com are in mint condition. ValueBIN.com does not sell damaged or used merchandise on our website.

• Are any of your products damaged?
• By the time we receive a product it has been processed several times and sometimes a percentage of the stock we receive is damaged. However we do not consider these damaged items to be part of ValueBIN.com's inventory. If you are interested in purchasing damaged items you must e-mail us at help@ValueBIN.com.
• Please note: The industry standard for designating books as a remainder is a 1 inch black mark across the under side of the book. This marking is put there by the publisher to prevent return of this book. We will never send out a used, "defective" or previously read book. 

 

• Do you have large or unlimited quantities of all of your merchandise?
• No, we purchase the final inventory of an item and most of the time the book or product is out of print or will no longer be manufactured. While most of our products are in good supply please be advised that once our quantity for a particular item is depleted we will remove it from the site.

• Do you ever run out of inventory before the item gets removed from your site?
• We have designed this site as another way to make our products available to you as inexpensively as possible. However, items may run out of our inventory before we remove it from the site. If this happens, you will not be charged for that item. We will make every attempt to locate the item elsewhere or make it up to you through savings on an in stock item.

• What type of payment do you accept?
• We currently accept MasterCard, VISA, American Express and Discover Card as payment for items.





• What are your shipping options, how much is it and do you ship internationally?
• Based on the number of days you wish to have your product shipped, you may choose from three shipping options. These options are made available to you during the final stages of your order process.
Domestic Shipments


Method of Shipment	Time of Delivery
Standard Shipping (USPS Surface Mail)	3 to 7 business days
Priority Mail (USPS Priority Mail)	2 to 3 business days*
Express Mail (USPS Express Mail)	overnight*
*We cannot deliver to P.O. boxes on priority or express mail. 1For most items. Weekend delivery includes an extra charge of $10.00 per order.

International Shipments


Method of Shipment	Time of Delivery
Standard Shipping (USPS Surface)	4 to 6 weeks
Priority (USPS Airmail)	4 to 7 days

• Shipping charges are based upon the total weight of your order, the shipping address and shipping method. To find out approximately how much it will cost to ship your package use our shipping charge calculator.

• Is your site secure?
• Yes! We use secure socket layer (SSL) to encrypt all personal information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

• Do you offer gift wrapping?
• Yes! When you are placing your order you will have a chance to gift wrap one or all of the items on your order. In the order review screen look for the "gift wrap" link below each item on the order. A charge of $3.49 per item will be added to your order for each item that is wrapped seperately. If the whole order is wrapped together then the charge is $3.49 for the entire order.

• What is your guarantee and return policy?
• We offer a 100% money back guarantee, however, for this to apply we must be contacted within 48 hours of receiving the merchandise.
• If not satisfied with the condition or contents of any merchandise after you receive it, you may contact us at help@ValueBIN.com. We will resolve the situation to your satisfaction up to and including a complete refund of the full purchase price.
• The item must include the original packaging and accessories.
• We can only refund the shipping charges if we made an error and the wrong item was shipped.
• Please write the reason for your return on the back of your packing slip. Enclose the slip in the carton, wrap the package securely. The return address will be provided after we are contacted by you concerning the matter.





• What is your privacy policy?
• At ValueBIN.com we are committed to protecting your privacy. When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your orders status.
• We do not share this information with any third party organization for any reason. When you enter your credit card information it is approved by our connection with a national credit card facility, and ValueBIN.com receives only the approval code and never your card numbers. In this way your credit card data is safe from any attempt at unauthorized access to our servers, because we do not retain this information.
• If you have any questions or concerns about this issue please contact us at help@valuebin.com





• How do you handle mispriced merchandise?
• ValueBIN.com offers several thousand items and we take every effort to ensure that the text on the site relating to the prices and other information is true and accurate. Unfortunately an occasional error may occur. Please be advised that the prices are re-confirmed as part of the packing and shipping process and if an error is detected, you will be charged the lesser of the two prices.

If you have further questions please contact us by e-mail help@ValueBIN.com.